ChatHQ Privacy Policy

Last Updated: March 2026

Introduction

ChatHQ.ai is owned and operated by ChatHQ Technologies Inc. ("ChatHQ", "we", "our", or "us").

ChatHQ Technologies Inc. provides the ChatHQ platform, an AI workspace that allows businesses and creators to build assistants powered by their own knowledge, documentation, and workflows.

This Privacy Policy explains how we collect, use, and protect information when you use the ChatHQ platform and related services.

By using ChatHQ, you agree to the practices described in this policy.

Information We Collect

We may collect the following categories of information.

Account Information

When you create an account we may collect:

• Name
• Email address
• Organization or company name
• Login credentials
• Billing information

Content and Knowledge Data

When using ChatHQ you may upload or connect:

• Documents
• Knowledge bases
• URLs
• Internal documentation
• Other structured or unstructured content

This information is processed to enable AI assistants to answer questions and perform workflows.

Conversation Data

When users interact with assistants created using ChatHQ, we may store:

• Chat messages
• Assistant responses
• Usage logs
• Performance metrics

This data helps improve reliability, debugging, and system performance.

Usage and Technical Data

We automatically collect certain technical information including:

• IP address
• Device type
• Browser information
• Platform usage metrics
• Error logs

This helps us operate and improve the platform.

How We Use Information

We use collected data to:

• Provide and operate the ChatHQ platform
• Process and index uploaded knowledge
• Generate AI responses
• Maintain system security and reliability
• Improve platform performance
• Provide customer support
• Analyze usage patterns

We do not sell user data to third parties.

AI Processing

Content uploaded to ChatHQ may be processed by AI models in order to generate responses or insights.

This may involve:

• Embedding content for search and retrieval
• Processing prompts and messages
• Generating responses based on uploaded knowledge

We use trusted AI infrastructure providers to enable these capabilities.

Data Storage and Security

We implement reasonable technical and organizational measures to protect user data.

These measures include:

• Encryption in transit
• Secure cloud infrastructure
• Access controls
• Secrets management
• Monitoring and logging

While we take strong precautions, no system can guarantee absolute security.

Third Party Services

ChatHQ may use third-party services to operate the platform, including:

• Cloud infrastructure providers
• AI model providers
• Vector databases
• Payment processors
• Analytics services

These providers may process data strictly for the purpose of delivering platform functionality.

Data Retention

We retain data only for as long as necessary to provide the service, comply with legal obligations, and maintain platform reliability.

Users may request deletion of their account and associated data.

User Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate information
• Request deletion
• Withdraw consent where applicable

Requests can be sent to our contact email below.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page.

Contact

For questions about this Privacy Policy, contact:
support@chathq.ai